More than Service and Support

With BBCS, you don’t just get a software vendor—you get a partner. With a deep devotion to client service, our goal is no less than being the source of your organization’s biggest competitive advantage. Your success is what matters to us in measuring our own success. Our team will be there side by side with your team from day one.

Technical and Blood Banking Expertise

BBCS staff members are experts in blood center computerization, project management, training, and consulting in the blood banking and transfusion services industry. They have decades of experience, have helped dozens of blood centers implement BECS systems smoothly and effectively, and are passionate about the industry.

We know how to minimize your operational risk and manage multi-phase deployments seamlessly. We’ll help configure the applications to work within your unique technology environment, get your staff up and running, and be your partner every step of the way. For those clients looking for a cloud solution, BBCS has partnered with OpTech for deployment services and support.

Unwavering Service Commitment

The implementation process is only the beginning; in BBCS you have an ally for the entire life of your system. Whether collaborating on custom interface configurations, conducting specialized training sessions, consulting on product features, or performing a database conversion, you can rely on BBCS to provide effective—and cost-effective—solutions and services.

Learn more about our standard Technical Support offerings, or see how we can help you address specialized needs with our expert Contract Services.

Listening to the Voice of Our Clients

BBCS has held an annual User Group Meeting for more than 20 years, where we listen to our clients’ feedback and use it to improve our products. We regularly add features and functionality that they request through our Application Maintenance and enhancement process. This gives our clients an unprecedented level of control over the application design—they experience being true stakeholders in our products, but without the onerous responsibility of ownership.