Tom Metcalf
Director of Customer Service & Operations
Tom joined BBCS in 2007, assuming the responsibilities of increasing responsiveness to our clients, streamlining and enhancing implementation support, managing and growing client support services, expanding client knowledge. Tom also provide leadership in the areas of both corporate and product QA, product labeling and technical services while ensuring the business operations of BBCS continue to support key objectives.
Tom has over 15 years of IT and business experience. He has worked in the food manufacturing and distribution industry as both an IS Manager and General Manager, and most recently, for Kent School District as the Director of Technical/Application Services. He holds a BA degree in Business Administration from Northwest University and serves his community as the President of the Rainier Symphony.
Cathy Williams
Customer Service Manager
In August 2006, Cathy joined Blood Bank Computer Systems in the Customer Services division. As a Medical Technologist MT(ASCP), she has been working with transfusion service laboratories and community blood banks since 1993. In those environments she has held technical, management, quality assurance and information technology positions. Before joining BBCS, Cathy was employed with Virginia Blood Services, American Association of Blood Banks and as an Implementation consultant for National Institutes of Health and Atlanta Blood Service. Cathy’s strength in client management paired with her obvious team building capabilities, led her to be promoted to the role of Customer Services Manager in 2009. Cathy is now responsible for client management, training and consulting services as we well as ensuring client and product support is meeting both the client and BBCS expectations.
Ashley Nelson
Executive Account Representative
Ashley joined BBCS in October of 2007 as a DQA Administrative Assistant. In May of 2008 she moved into the Customer Service department as a Customer Service Specialist. A year later, she then made the transition into an Executive Account Representative. Ashley's commitment to quality and strong attention to detail allows her to investigate client issues, support the client Design Change Requests (DCR) process and manage incoming Centralized Support inquiries. Each day presents a new learning opportunity and Ashley is eager to take on each new challenge that comes her way. In December of 2009 Ashley completed her double major in Elementary Education and Early Childhood Education from Central Washington University and returned to BBCS.
Amy Woodard
Executive Account Representative
In May of 2011 Amy joined the BBCS customer service team. She brings to the team over 7 years of Quality Management experience in the blood banking industry including working with whole blood, apheresis, plasmapheresis and HCT/P collection facilities. Before joining BBCS, Amy worked for Atlanta Blood Services where she was responsible for all aspects of quality assurance and functioned as the BBCS System Administrator. At Atlanta Blood Services, she implemented BBCS from a paper based system and due to this project Atlanta Blood Services is now paperless utilizing the SRQ product (Self Registration & Questionnaire). This experience has equipped her to not only be a resource to those supporting BBCS within their facility day to day, but also to those developing new implementation plans for their facilities. Amy is a self-starting and motivational team player who is passionate about quality, efficiency and service.