Customer Support Team

Tom Metcalf
Director of Customer Service & Operations

Tom joined BBCS in 2007, assuming the responsibilities of increasing responsiveness to our clients, streamlining and enhancing implementation support, managing and growing client support services, expanding client knowledge, supporting a controlled sales growth and market penetration, and ensuring the business operations of BBCS continue to support key objectives.

Tom has over 14 years of IT and business experience. He has worked in the food manufacturing and distribution industry as both an IS Manager and General Manager, and most recently, for Kent School District as the Director of Technical/Application Services. He holds a BA degree in Business Administration from Northwest University and serves his community as the President of the Rainier Symphony.

Brian Forbis
Director of Products & Sales

Brian originally joined BBCS in 2004, returning in 2007 to assume the responsibilities of ensuring public awareness of our commitment to quality and customer service, furthering our recognition as an industry leader, providing accurate representation to the public of our applications and our organization, expanding our market share in current markets, expanding into new markets, and identifying areas where BBCS can assist clients in growth.

Brian has over 4 years of combined Sales & Marketing and IT experience. He most recently worked for Keystone Resorts managing online projects and online marketing campaigns. He holds a BS degree in Information Technology and Administrative Management from Central Washington University.

Cathy Williams
Customer Service Manager

In January 2007, Cathy joined Blood Bank Computer Systems in the Customer Services division. As a Medical Technologist, she has been working with transfusion service laboratories and community blood banks since 1993. In those environments she has held technical, management, quality assurance and information technology positions. Before joining BBCS, Cathy worked part time with National Institutes of Health and Atlanta Blood Services as a consultant with their implementations.

Patty Harris
Training Services Manager/Executive Account Representative

Patty has over 25 years experience working as a Medical Technologist in a Hospital based Blood Center /Transfusion Service with the last 8 years as the Supervisor in charge of all aspects of blood collection, transfusion, and distribution of the blood products. She implemented BBCS at St. Mary’s Hospital before joining our team as the Training Services Manager in April 2007. Patty is responsible for new client Management Training, Refresher Management Training, and staff application training.

Ashley Nelson

Customer Service Specialist

Ashley joined BBCS in October of 2007 as a DQA Administrative Assistant. In May of 2008 she moved into the Customer Service department as a Customer Service Specialist. Ashley's commitment to quality and strong attention to detail allows her to investigate client issues, support the client Design Change Requests (DCR) process and manage incoming Centralized Support inquiries. Each day presents a new learning opportunity and Ashley is eager to take on each new challenge that comes her way. In December of 2009 Ashley will have completed her double major in Elementary Education and Early Childhood Education from Central Washington University and returning to BBCS.