BBCS Technology and Blood Banking Expertise
The bedrock of the Blood Bank Computer Systems (BBCS) culture is our unwavering dedication to our clients and the enduring partnerships we build with them. It is both our passion and our greatest reward to help clients serve their communities and fulfill their mission of ensuring a secure and reliable worldwide blood supply.
The BBCS team is a group of seasoned professionals who offer unparalleled expertise both in the blood banking industry and in the disciplines of software development and support. This unique blend of capabilities allows us to keep a laser focus on the needs of blood management and transfusion organizations, and to design robust applications that support our clients like no other solutions on the market.
Each member of the Executive and Leadership Teams applies their individual experience and personal commitment to achieving our common goals. Together, they provide the incisive leadership to balance strategic vision and long-range planning with maintaining the financial stability necessary to support the organization. This skillful balance ultimately enables us to have a positive impact on the communities we serve.
President and Chief Executive Officer, Executive Team Member
Beth is a passionate leader driven to ensure the long term success and sustainability of BBCS. Under Beth’s stewardship, the company has flourished due to a zealous attention to our clients. Beth joined BBCS in 1989 as a contract programmer specializing in system design and documentation. She brought with her a deep understanding of flexible software design and quality development methods. From her initial role as a software developer, Beth rapidly assumed additional responsibilities, taking on leadership of BBCS software application development in 1991. She served as Vice President for nearly three years, and then purchased the company in 1995.
As President and CEO, Beth has propelled BBCS forward to achieve continued innovation, including automation of the company and enhancements to its products. Under her direction, BBCS released one of the first 510(k) approved software applications to the blood banking industry. She has continued to expand the organization’s leadership team depth, resulting in even more robust and best-in-class products released to the market.
Prior to joining BBCS, Beth worked as a contract programmer for two years, and before that spent 10 years in the family box manufacturing and distribution business where she managed software development, implementation, and training. She attended Central Washington University and holds several programming and design certificates from IBM.
Beth and BBCS actively participate in, partner with, and support the missions and objectives of the National Blood Foundation, AABB, and America’s Blood Centers.
Vice President, Executive Team Member
Brian has fostered cooperative relationships with a broad range of stakeholders in the blood banking industry—from technology platform providers to testing labs, from device vendors to clients—helping us to design and develop the most effective solutions possible. Brian originally joined BBCS in 2004, returning in 2007 to assume a business development role, driving public awareness of BBCS and sustaining our unwavering commitment to quality and customer service. Brian was promoted to Sales & Implementation Manager in 2008 and to Director of Products and Business Development in 2009. In this latter role, Brian transformed our development life cycle by introducing the Scrum Method (Scrum is an iterative, agile software development framework that supports the creation of user-responsive, high-quality applications). In 2013, he became Vice President and now provides steadfast and impassioned leadership at all levels of the organization.
Prior to joining BBCS, Brian managed online projects and online marketing campaigns at Keystone Resorts. He holds a BS degree in Information Technology, Administrative Management and Network Administration from Central Washington University. In 2011, Brian became a certified ScrumMaster. He is also a certified Scrum Product Owner through the Scrum Alliance.
Director of Product and Business Development, Executive Team Member
Cathy is dedicated to ensuring that our products fulfill their risk management obligations and that clients are empowered to optimize their use. Cathy joined BBCS in 2006 in the Customer Services division. She became our Customer Services Manager in 2009, Product Manager in 2014 and Director of Product and Business Development in 2018. In her work at BBCS, she brings strength in client management paired with deep industry and product knowledge, and an unstinting devotion to service and product quality. Cathy oversees testing for all product releases, device verification and validation, and ensures that our applications meet regulatory requirements and functional specifications. She is also responsible for the plethora of user documentation we provide to clients.
As a Medical Technologist MT (ASCP), Cathy has been working with transfusion service laboratories and community blood banks since 1993. In those environments she excelled in technical, management, quality assurance, and information technology positions. Before joining BBCS, Cathy’s experience included employment with Virginia Blood Services and the American Association of Blood Banks, and work as an Implementation Consultant for National Institutes of Health and Atlanta Blood Services. Cathy holds a BS degree in Clinical Laboratory Science from the University of North Carolina—Chapel Hill.
Director of Client Services, Executive Team Member
James brings over 20 years of customer service and implementation experience to BBCS. His work with BBCS pulls on that knowledge for leadership of our Technical and Client Services Departments. Throughout his career, he has worked closely with enterprise IT supporting software deployments, and he brings that passion into the oversight of our IT department. His multifaceted career has been focused on fostering relationships and customer service, starting as a Field Service Engineer for a multi-national television automation company.
He started in the blood banking industry in 2004 and quickly rose through the ranks at Applied Science, Inc. He spent many years developing and building the features of the HemoFlow Blood Monitor and Mixer, whilst continuing to provide implementation and sales support to customers. As the Director of Clinical Services, James was also the head of integration and support. James is well known throughout the blood industry, and his passion in providing excellent customer service means that he is the perfect fit for the ethos of BBCS.
Client Services Manager
Janel maintains a staunch commitment to meeting all client expectations and achieving deliverables on schedule. Janel started with BBCS in 1993 performing software validation. Over the course of her 17 years with us, she has worked in all areas of the organization from Customer Service to Operations. Janel and her team work side by side with clients in a highly collaborative fashion, becoming almost an extension of the client’s own organization. She determines requirements for development, implementation support, and training services, embodying a passion for cooperation and service.
Prior to joining BBCS, Janel served for four years as an Information Technology (IT) Applications Manager and Enterprise Systems Manager, overseeing internal software development and network infrastructure for a company of 500 employees located across the West Coast. Janel brings more than 21 years of IT systems and business management experience to BBCS, and holds a BS in Mathematics and Art from the University of Puget Sound.
Corporate Resources Manager
Amy exemplifies the caring of the BBCS team and is dedicated to enabling employees to serve our clients at the highest level. She joined BBCS in 2013 to manage the Human Resources (HR) and Finance departments. In 2016, Amy also took responsibility of the Quality Assurance (QA) and Regulatory Affairs (RA) departments. She provides astute assessments of business culture, staff, and company policies, proposing and implementing improvements that consistently benefit the entire organization and our clients.
With more than 13 years of combined HR, accounting, and management experience, Amy possesses a broad base of industry expertise and the seasoned skills to establish and manage the day to day issues of HR—from employment law to employee relations to compensation and benefits, and everything in between. She earned both a BS in Business Administration and an MS in Human Resource Management from University of Maryland University College. Amy also holds her Professional Human Resource (PHR) certification from the HR Certification Institute and is a SHRM Certified Professional (SHRM-CP) from the Society for Human Resource Management.
Andrew brings a collaborative spirit and a meticulous quality and customer focus to BBCS. He joined BBCS in 2005 as part of the IT department and was later promoted to IT Manager. Andrew’s primary responsibility is for analysis, design, and development of software systems and tools and the administration of internal business systems. With a strong background in IT, Andrew also works with his staff to ensure quality products are manufactured and delivered for each new release.
Before joining BBCS, Andrew was the Operations Manager at I/O Concepts (now part of BMC Software), managing technical operations for the firm, which produces enterprise management software and solutions that support large-scale computing operations and provide monitoring for high-availability data center environments. He earned his Information Technology certificate from Renton Technical College in 2003. In 2014, Andrew became a certified ScrumMaster and helps to facilitate product development effectiveness.